Customer Service

(2) posts

One person makes all the difference!

A320airnzJust one person in any one company can make it or blow it. One person can sent you away feeling like the most important person in the world or make you feel like they don’t value your business.

[Read the whole article here] about a less than remarkable service on a flight to Christchurch.

© Andrew Nicol – All rights reserved | Posted by Andrew Nicol at Monday, 11 December 2006 at 5:29 PM

Tags: Aviation , Customer Service | Permalink | Comments (0) | TrackBack (0)

Customer Expectations

How often do NZ Businesses and sales people deliver a completely different service to the customers expectation. Check out these images. (Hat tip to Mark Q)

Customers

 

Customers2_1 Customers3_1 

© Andrew Nicol – All rights reserved | Posted by Andrew Nicol at Wednesday, 11 October 2006 at 7:07 AM

Tags: Customer Service | Permalink | Comments (0) | TrackBack (0)

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