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December 11, 2006

One person makes all the difference!

A320airnzJust one person in any one company can make it or blow it. One person can sent you away feeling like the most important person in the world or make you feel like they don’t value your business.

[Read the whole article here] about a less than remarkable service on a flight to Christchurch.

© Andrew Nicol – All rights reserved | Posted by Andrew Nicol at Monday, 11 December 2006 at 5:29 PM

Tags: Aviation , Customer Service | Permalink | Comments (0) | TrackBack (0)

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